Privacy Policy

This Privacy Policy applies to personal data processed through Offry in connection with customer, merchant, operational, and support functions.

It applies when an individual creates an account, signs in, browses or redeems offers, completes a purchase, joins a merchant team, contacts Offry support through WhatsApp, submits a privacy-related request, or otherwise uses functionality made available through the service.

The personal data processed by Offry may include account and identity information such as name, email address, phone number, sign-in identifiers, profile settings, preferred language, and any additional information submitted directly by the user when creating or updating an account.

For customers, Offry may process service-use and transaction data such as offers saved or purchased, the amount, currency, and status of a purchase, issued coupons and their use or expiry status, and the branch associated with an offer or coupon use.

For merchants and their team members, Offry may process business and branch information, team memberships, permissions, and invitations, submitted offers and changes and their review outcomes, and the sales and coupon-use records required to operate the merchant account.

Offry may also process privacy requests and support communications, together with authentication, session, audit, and error records, request identifiers, and limited technical data needed to secure accounts, diagnose failures, prevent fraud or misuse, and demonstrate that operational actions were performed.

To improve service speed and reliability, Offry may use Vercel Speed Insights to collect anonymous technical performance measurements such as page route, device and browser type, operating system, network-speed class, country, and Web Vitals. Offry does not intentionally include account identifiers, contact details, payment references, coupon or invitation codes, or support content in these measurements.

When a user contacts Offry support through WhatsApp, Offry may receive the user's phone number, message content, and any images, documents, or other attachments the user sends. Users should not send passwords, payment-card information, verification codes, or sensitive information that is unnecessary to resolve the request.

Offry processes personal data for the purposes necessary to provide and operate the service, including account creation and security, sign-in, offer and purchase operations, merchant branch and team management, customer support, privacy request handling, and the investigation of fraud, abuse, incidents, or regulatory matters.

Processing is limited to the extent reasonably necessary for those purposes or to satisfy applicable financial, security, contractual, operational, or legal obligations.

Offry applies appropriate organizational and technical safeguards to support data it receives, restricts access to authorized personnel, and uses that data only to handle and communicate about the request. Offry retains it only for as long as necessary for that purpose or to meet a legal requirement, then securely deletes the copies under its administration.

Offry may engage approved service providers and technology partners to process personal data on its behalf or to support hosting, infrastructure, authentication, communications, payment processing when enabled, and other essential service operations.

The support channel is provided by WhatsApp/Meta as a third party. Processing performed independently by WhatsApp or Meta for their own purposes is governed by their respective policies, while Offry remains responsible for the support data it receives and administers for customer-support purposes.

Personal data may also be disclosed or made available where such disclosure is necessary to comply with applicable law or regulation, to protect Offry, its users, or its partners, to investigate fraud or abuse, or in response to a valid request from a competent authority.

Some service providers may process personal data outside Saudi Arabia depending on the location of their technical infrastructure and service operations. Where using a provider results in a transfer of personal data outside Saudi Arabia, Offry handles that transfer in accordance with applicable legal requirements and documents the provider, purpose, data categories, processing location, and relevant safeguards.

Offry does not use an international transfer to change the processing purposes described in this policy, and limits data shared with service providers to what is necessary for their approved functions.

Where available under applicable law and internal controls, a signed-in user may request access to personal data, correction of inaccurate information, export of account data, or account deletion through Offry's privacy tools.

Certain requests may remain subject to operational review before completion where security controls, payment disputes, fraud prevention measures, lawful retention duties, or additional verification requirements apply.

When account deletion is requested, the account enters a thirty-day pending deletion period. The active session is revoked immediately and ordinary account use is suspended. If the user signs in again before the end of that period, the deletion request is treated as cancelled and the account is reactivated.

If the request is not cancelled during that period, Offry completes an operational final deletion process that removes or anonymizes account data, while retaining limited records only where continued retention is required for legitimate financial, operational, security, or legal purposes.

Offry retains data for different periods depending on record type and purpose. The current operational windows are listed below and are reviewed periodically against business and legal requirements.

For privacy-related questions or follow-up regarding personal data requests, users may use the privacy tools available inside the account or contact Offry support through WhatsApp at +966 54 919 3309.

Registered address: Al Aqrabiyah District, Al Khobar 31952, Eastern Province, Saudi Arabia.

Offry may amend this Privacy Policy from time to time where required by changes to the service, processing practices, or legal requirements. The current version will remain available on this page and will take effect from the latest update date shown above.